English translation of the 繁體中文 page, whose stated update date is 14 November 2026. Translation updated .
Live168 (the “service”, “we” or “us”) values personal privacy and commits to complying with the Republic of China (Taiwan) Personal Data Protection Act and related online privacy requirements. This policy covers the website, PWA and Android/iOS apps.
1. Scope
This policy applies to taiwanlive168.com, www.taiwanlive168.com, the home-screen PWA, and the Android/iOS apps we provide. It describes data handling in the core Live168 service. When you open another site we operate or a third-party site, also read that site's information about its own functions.
2. Information collection and use
Live168 provides free information without requiring registration or login and follows the principle of collecting only what is needed.
- No required account: bus, TRA, THSR, metro, traffic, invoice and lottery lookups do not require a name, national ID number, phone number or identity verification.
- Feedback and support: a submitted report includes the feedback category, feature, message, optional email address, page path, app version, language, screen dimensions and browser/device environment. These are stored in Google Firebase Firestore with a feedback ID and time. The form does not automatically attach a precise location. The operator uses feedback for support replies and debugging, not marketing, and does not combine it with membership data from other websites. If you supply an email address, the feedback and diagnostic data are retained with that address.
- Device preferences: saved stops, favourite routes, some commute settings and personal arrival-time adjustments are stored on your device. Clearing site data or uninstalling the app may remove them.
- Connection records and abuse prevention: hosts, CDNs and data suppliers may process IP addresses, request times, URLs and device environment information when providing the site, app and APIs. Support submission also uses an IP hash and submission time to temporarily limit abuse. A ten-minute counting window does not mean all records are deleted within ten minutes, and hashing does not make a record completely anonymous. Cloud and supplier records are governed by their policies and actual service settings.
3. Location and GPS
The bus alighting reminder follows official bus data for your selected route, direction, plate and destination, without using your phone location. Keep the route page visible and the screen on unless background notifications are enabled. When the background service is available and you explicitly enable it, the server temporarily stores a device verification identifier, notification subscription, selected trip, language and tracking status to follow the bus and send notifications. You can cancel on the bus page. Tracking lasts up to four hours; trip records are scheduled for deletion about 28 hours after creation, although service failures may delay deletion. Delivery also depends on notification permission, connectivity and device settings. Some older native app versions use background phone location when you explicitly start their trip reminder and stop when it is cancelled, completed or expires. Those coordinates stay in device memory. The route, destination label and expiry time are kept locally to explain interruptions after a restart.
Nearby lookups and commute location run in the foreground. We obtain your location when you actively request nearby results or enable foreground commute location. Coordinates are sent to the Live168 API when needed for a query; some features or fallback queries also send them to TDX. Query URLs containing coordinates may be temporarily cached on the server or appear in connection logs. The current twelve-hour lifetime of relevant caches is not a deletion deadline for all coordinates, logs or backups. We do not maintain a personal location-history database for retrieval; this does not mean location is never transmitted or temporarily stored. Features with manual lookup remain available if you decline location access.
You can revoke location permission in your phone or browser settings. Map-tile providers, such as OpenStreetMap/CARTO, may receive your IP address and the area of the map you view. The viewed area is not necessarily your device's current location.
4. Analytics, advertising and cookies
The website and PWA use Google Analytics to understand page visits and referral sources. Page-view and necessary browser-environment information is sent to Google and cookies may be used. For visits from certain AI services, the site also sends a referral category, landing-page path and referring domain for statistics. This is not completely anonymous processing. Core native-app screens do not load this website analytics script, but opening a website from the app may trigger that site's analytics. You can manage or clear cookies in your browser. See Google's privacy policy.
The following advertising provisions apply to the website and PWA. The site uses Google AdSense to support the continued free operation of its information services. Current Android/iOS native builds do not load AdSense advertising or its cookies. A website opened from the app may still apply its own cookie rules.
- Third-party vendors, including Google, use cookies based on your previous visits to this or other websites.
- Google advertising cookies allow relevant personalised ads to be shown based on visits to this site and/or other websites.
- You can disable personalised ads in Google Ad Settings.
- You can also visit aboutads.info to opt out of participating third-party vendors' cookies used for personalised advertising.
You may clear or block cookies in your browser. Core lookups remain available when cookies are disabled; advertising may be less relevant.
5. Our other sites and external sites
We own and operate LottoTaiwan (Lotto168), TaiwanParking and LightShowHQ. Government and other providers' websites are operated by their respective organisations. The app opens some pages through a system-provided browser interface. Even sites operated by the same owner may offer different account, licence-plate, photo, audio-recording, synchronised-room, advertising or cookie features. Read the destination site's policy and permission notices. Opening a webpage does not exclude those data-handling activities from our privacy responsibilities.
See the LottoTaiwan privacy policy and TaiwanParking privacy policy. LightShowHQ's policy is accessible from its website. The support-only purpose of Live168 feedback does not mean our other sites lack membership, advertising or synchronisation features.
6. Storage, deletion and security
Support reports and attached diagnostic data received from this policy's effective date are retained for 180 days after receipt, then queued for automatic deletion. Processing may be delayed; deletion is not guaranteed at the exact expiry time. You may provide your feedback ID and contact support to request access, correction or deletion. We will process and reply to a deletion request within 30 days of receipt. If more information is needed to identify the records, we will tell you within that period. Do not send passwords, verification codes or identity documents.
Reports received before the policy took effect are reviewed individually, and you may request their deletion. These periods apply to primary support records and do not mean backups, email copies or other cloud connection records are deleted at the same time. A deletion response will explain the handling of relevant copies, if any. General application and service logs in Live168's main Google Cloud project currently have a default retention of 30 days; required audit logs are retained for 400 days. These are log-retention settings, not a claim that every log contains location or support information, and do not cover other suppliers or email copies.
The website and APIs use HTTPS. Android/iOS apps read public release information from the Live168 website, including platform version, build and update links, to compare with the installed version. This check does not require location or login information. App code updates require a new installation package or an app-store update.
7. Policy changes
We may revise this policy in response to legal changes, technology developments or service upgrades. Revisions are posted on this page with an updated date. Please review it periodically.
8. Contact
For privacy, cookie or personal-data questions, suggestions or requests to exercise your rights, email domainsun0912@gmail.com or use the feedback form.